Warranties / Cares
Manage the extend warranties and care plans offers that customer need to pay extra for extended warranty/cares
Overview
These are additional/extended protection plans that can be offered to your customers during Cart or Product page.
The warranties / cares in here is similar to the Apple Care+ that Apple offer, when you bought it, it will extend the warranty for your Apple product.
Customers need to pay extra for the warranty created in here, this is different from the free or mandatory warranty by the government (e.g in European union all electric appliances are mandatory to have 2 years warranty)
For setup free or mandatory warranty, please checkout our doc at Warranty
If there are free or mandatory warranty setup for a product and the customer also bought the warranty in here, then the product will get Extended warranty
Goal
After the warranty is setup, it will able to accomplish the following
Customer bought a product A and a warranty / care product, the product A will get automatically registered and have configurable amount of warranty.
Customer bought a warranty / care product, it will automatically and retrospectively apply the warranty to their existing registrations based on the criteria and grace period will apply to.
Customer bought a warranty / care product, then a few days later register a product , this product will be the extended warranty from the warranty / care product
Requirements
To make the warranty working, you will need the following
Create warranty / care product is to create a regular product that allow you to control the price, product name descriptions etc
Setup the auto registration allow the app to automatically register products.
Make sure the requirements are setup before create a new warranty.
Create a new warranty
Go to App admin > Warranties / Cares > Create warranty
This is the warranty product that will be selling to the customer
Then choose what this warranty product will be apply to which products
Then the configuration
Warranty duration
This is the months will extend the applicable product when the customer bought the warranty product.
Usage limit per customer
Once the customer bought the warranty product, how many time it can apply to the applicable product
Grace period
Number of days to retroactively apply warranty to previously registered products.
e.g if the customer bought a iPhone yesterday, then today or later on bought the warranty product, if the warranty have grace period of 2 days, then when the customer bought the warranty product, it will restrospectively apply the warranty to the registrations from last 2 day. It will means if the iPhone bought yesterday will be covered if the warranty is bought today
If the warranty product have multiple options e.g 1 year, 2 years and 3 years cares, then you will need to create 3 separate warranty for it
Once the warranty is setup, the warranty product need to be visible to customer to buy, follow the cross-sale for more detail
Warranties / Cares listing
Once the warranty is created, you will able to see them
Warranty detail
After the warranty is created, its possible to see all the customers who bought the warranty and their order information, plus the registrations the warranty applied to
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