Frequently Asked Questions (FAQ)
Can I combine the Product Registration form into one page rather than the current two-step approach?
Currently, the form is designed to be divided into two steps: product and customer. This approach ensures that users are taken to a second page where they can review the products they have entered and provide additional details.
The second page of the customer form provides consistent fields to collect essential customer information.
Combining these steps into a single page is not possible at the moment, but it is on our roadmap and may be available in the future.
How do I customize the look and feel of the form?
By default, the frontend form has a minimal design and inherits the shop's styling.
If the page does not appear as desired, you can add custom CSS to achieve the exact look you want.
To add custom CSS code for the app, navigate to App admin > Settings > General Setting > Custom CSS styling code for frontend.
If you need additional assistance, please feel free to contact us.
How to make the product name a dropdown list
When customers search for products on the frontend, the default behavior is an autocomplete search. However, in some cases, a dropdown list might be more suitable for allowing customers to select a specific product.
To enable a dropdown list for product selection, follow these steps:
Create a Collection: Create a collection that includes all the products you want to appear in the dropdown list. Ensure this collection is not visible on the frontend if you do not want it displayed. For guidance, refer to Shopify's manual on creating collections.
Enable Dropdown Mode: Go to App Admin > Form > Settings > General. Enable the "Limit Product Search" option, then enable the dropdown mode and select the collection you created. Finally, click Save Settings at the bottom of the page.
How can I find out the app version?
To find the app version, follow these steps:
Navigate to Shopify admin > Apps > My Product Registration.
Scroll to the bottom right corner of the page. The app version is displayed there.
Note: The appearance of the admin page may vary with different versions, but the version number will always be located at the bottom right.
How can I redirect to a specific URL after submission?
There are two ways to achieve this:
Via Serial Number: When you upload or import a serial number, you can specify a redirect URL. Whenever a customer registers with that serial number, they will be redirected to the specified URL.
Using the Redirect After Success Setting: Navigate to App admin > Forms > Select the form > Settings > General > Redirect URL after success registration. Enter the desired URL and click Save.
Note: If you use the redirect URL in the form settings (step 2), you can include the registration ID or product handle in the URL. For example, if the URL contains {ids} or {handles}, they will be replaced with the registration ID and the registered product handle, respectively.
For instance, if a customer registers a product with the handle apple-macbook-pro and you use the following success redirect URL in the settings:
The app will replace the placeholders and redirect to:
How can I get the registration ID in the email subject?
To include the registration ID in the email subject sent to the customer, use the placeholders {{ id }} or {{ ids }} in the email subject line. These placeholders will be replaced with the actual registration ID when the email is sent.
I like the app, how do I write a review for it?
We're thrilled to hear that you enjoy the app! Your feedback helps us improve continuously.
To write a review, follow these steps:
Go to Shopify Admin.
Navigate to Apps.
Select My Product Cares.
Click on View Details (...).
Choose Write Review.
Alternatively, you can use this link to leave a review directly.
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