Warranty

Adding warranty information for each product allows customers to easily view the expiration date of their warranty after completing the product registration process. This feature enhances transparency

How to set up the product warranty period

Warranty period using tags

Each product can have a different warranty period, which needs to be set up at the product level using product tags. Using tags will apply the warranty period to all variants of the product.

To set this up, follow these steps:

1. Open the Shopify admin.

2. Navigate to Products.

3. Select the product you want to add a warranty period to.

4. Add new tags to the product to indicate the warranty period.

product with warranty period tag

The tags should be in the format warranty:{duration}, where duration consists of a number and a unit (e.g., 1 year).

Example tags:

• warranty:1 year

• warranty:2 years

• warranty:6 months

product with warranty period tag

Warranty period for specific product variant

It's possible to set up specific warranties for different variants. For example, if you have a bed product, the different sizes will be variants. A 2-meter bed can have a 2-year warranty, while a 1.5-meter bed can have a 1-year warranty.

To set the warranty period for a specific variant, you need to use a metafield.

Create a new metafield for product variants in the Shopify admin > Settings > Custom Data > Variant > Add new definition/metafield

1. The name must be warranty (all lowercase).

2. The type should be Single line text.

You can preset choices for the warranty period, such as 1 year, 2 years, and 3 years. This will simplify assigning values later.

Once the variant metafield is set, navigate to the product variant and assign the appropriate metafield value.

The value for the warranty should match the format used in the tag section, such as 1 year or 6 months.

Show warranty info

Once the product is set up with a warranty period and the customer registers that product, the warranty expiration date will be calculated based on registration date + warranty period.

To allow customers to see the warranty expiration date, you need to enable this feature in the App admin:

1. Go to App Settings.

2. Navigate to General.

3. Enable Show customer warranty.

This will display the warranty expiration date to the customer.

Once it's enabled, Save settings.

After the setting is enabled, the customer can see the warranty information in the frontend under Registered Products.

Customer's view of warranty

Customizing Warranty Wording

You can change the wording for warranty information in the App admin. To do this, follow these steps:

1. Go to Settings.

2. Navigate to Languages.

3. Search for the term warranty.

4. Modify the wording as needed.

5. Don't forget to Save your changes.

This allows you to customize how warranty information is presented to your customers.

Show warranty info when filling the form

It's possible to show the warranty information while the customer is filling out the form. To enable this feature, follow these steps:

1. Go to App admin.

2. Navigate to Forms.

3. Select the form you want to modify.

4. Go to Settings > General.

5. Enable Show warranty info.

This will display the warranty information to the customer during the form-filling process.

Once the product has a warranty tag and the feature is enabled, the warranty information will be displayed on the form when the customer selects the product during the form-filling process.

Extended warranty

Extended Warranty

It's possible to set up an extended warranty if the customer registers their product within a specified number of days after the purchase date.

First, set up the normal warranty as described above. Then, enable the extended warranty settings in the App admin:

1. Go to Forms.

2. Select the form you want to modify.

3. Navigate to Settings > General.

4. Enable Extended warranty.

5. Select the period and date for the extended warranty.

Once enabled, the app will automatically calculate the date and add the extended warranty.

Once enabled, the app will automatically calculate the extended warranty period and update the warranty expiration date accordingly.