Gorgias

Add product registration and warranty details to customer information in Gorgias, enabling seamless access to this data directly within the Gorgias interface.

Setup

Gorgias supports HTTP integrations, allowing it to call external API endpoints to retrieve and display information directly within the Gorgias interface.

To set up the integration, follow the instructions provided in the Gorgias HTTP Integration documentation.

During the setup process, you will be prompted to provide an API endpoint. This endpoint will be used to fetch customer-related information, such as email or other details, from the app.

Obtain the API Endpoint

The API endpoint for integrating with Gorgias is:

https://product-reg.varify.xyz/api/gorgias/users?email={{ticket.customer.email}}

This endpoint requires an authorization token (API key) to be included in the request headers, as specified in the Gorgias HTTP Integration guide. You can obtain the API key by navigating to App Admin > App Settings > General > API Access Token in the app.

Ensure the token is securely stored and used only for authorized requests.